Support

At Pinnacle, support is built to keep your play smooth and stress-free. Our team is available 24/7 to help with account questions, deposits and withdrawals, bonus terms, gameplay issues, and verification matters. We aim for clear, fair answers delivered with a personal touch so you always feel confident reaching out.

How to reach us: chat, email, and phone

The fastest way to get help is our live chat—available directly on the site—where an agent will pick up and guide you step by step. Prefer email? Send your detailed question to customerservice@pinnacle.com and include your account ID for a quicker resolution. Phone support is offered in select regions; check the Help Center for local numbers and availability if you want to speak with someone by phone.

Typical response times you can expect

Live chat: immediate to a few minutes, depending on queue length. Email: most emails are answered within 24 hours; complex requests may take a bit longer while we investigate. Phone: when available in your region, wait times are usually short, and agents will either resolve your issue or escalate it to a specialist.

Quick answers in our FAQ and Help Center

Before contacting support, try our FAQ and Help Center for instant answers on common topics like deposits, withdrawals, verification, bet rules, and responsible gambling tools. The Help Center is organized to get you where you need to go fast—step-by-step guides, policy explanations, and short troubleshooting tips.

Support that resolves issues, not just replies

Our agents are trained on account, payment, and gameplay workflows, and they’ll work to resolve problems promptly and fairly. If an issue needs escalation—such as a transaction investigation or identity check—we’ll keep you informed about the next steps and expected timelines. We never promise guaranteed outcomes, but we do promise clear communication and a commitment to help you move forward.

Keep control and stay safe

If you’re managing limits, need a timeout, or want self-exclusion options, support will walk you through the tools available and how to activate them. Responsible gambling is part of our service, and assistance is available any time you need it.

If you’d like a broader look at what Pinnacle offers, check our Pinnacle review for more details on games, promos, and policies. When you need help, reach out—our team is ready to assist with honesty, speed, and care.